Customer Service & Delivery


Convenience shopping 

- Phone order – (852) 2545-2286, 2545-2289

- Fax order – (852) 2854-0770

- Online order –

- Email order – This email address is being protected from spambots. You need JavaScript enabled to view it.

Pricing: All quoted price on web is for reference only, pricing is subject to change without prior notice.

Easy payment method: We accept cash, VISA and Master card payment & Bank transfer 

Labeling system: We introduce “Labeling System” to help customers making informed choices a bit easier. There are two elements in this System –

- FOOD LABELS highlights which foods are gluten free, wheat free, sugar free, low carbohydrate, fair trade or organically made.  These FOOD LABELS cover over a wide category of foods including bread, pasta, ready meals, cereals, teas, fruit juices and snacks.

- PRODUCT LABELS shows which products are made with organic ingredients, good for gift ideas, and good for school children.  These PRODUCT LABELS cover almost all categories such as foods, personal care, home care and supplements.

VIP benefits: Our VIPs are eligible to enjoy purchase discounts, special promotional offers and other discounts offered by 3rd party merchants. 


Home and Office Delivery Service 

HK, Kowloon & New Territories - every Tuesday and Friday
No deliveries on Sunday and public holidays, or when typhoon signal no. 8 or black rainstorm signal is hoisted.



Net Purchase

Delivery Service

  HK Island and Kowloon
Piers to Lamma Island, Cheung Chau

$800 or above


Below $800 


  New Territories, Sai Kung,

Tung Chung, Ma Wan & Discovery Bay

$1000 or above


Below $1000


Remarks: Net purchase meaning after VIP discount if encountered 



1.          Check all orders immediately after delivery to ensure no errors in packing or broken item. No exchanges or returns will be accepted after 7 days.

2.          Give clear instructions when absent on delivery day e.g. to leave the package outside your door, or with building management. In the absence of instructions, the package will be returned to Health Essential with a charge for a second delivery.


Due to circumstances beyond our control, we can only accept request for approximate delivery times in the morning or afternoon.

International Delivery Service

1.   By Speedpost or air parcels provided by Hongkong Post. Click here for Hongkong Post delivery service and times to your area.

2.       Your order will be shipped within 3 business days once payment (including shipping costs) is approved and the receiving address is verified. Out-of-stock items will be advised by email or fax.

Customs, Tariffs and Taxes outside Hong Kong SAR

1.       Customers bear all charges for customs clearance. Customs policies vary from country to country. You should contact your local customs office prior to placing your order.

2.      The contents and value of your order will be clearly shown on customs forms for all international packages.

3.       While we will make every effort to get your packages to you by the expected date, it is not within our absolute control to guarantee the timely arrival of your packages. To reduce the possibility of the late arrival of a shipment, allow sufficient time!


Goods Returns or Exchange Policy 

- No cash refund on all items

- Goods returned for replacement or exchange is applicable to product defects or shipping error.

- Items returned for replacement or exchange must be accompanied by original Health Essential receipt within 7 days of purchase.

- Food items should be in new, unopened condition with original labels and packaging materials intact.

- No returns will be accepted for discounted and promotional items.

- No refunds on shipping and handling charges.

- No returns on international orders.

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it., by phone 2545-2286 or by fax 2854-0770 within 7 days of receipt of your order.


Health Essential reserves every right to honor product exchange, refund and means of payment under any circumstance.


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